Spring Washers

Shipping Methods and Delivery Times

At GreaseApe, we prioritise getting your orders to you as quickly and efficiently as possible. We offer the following shipping methods:

Orders Over £100 - Free Standard Shipping: Delivery within 2-4 business days
Orders Between £0 - £99.99 - £6.50 Delivery within 2-4 business days

Delivery within 2-4 business days. Orders are processed and shipped Monday through Friday, excluding holidays.

*Hazardous/Flammable products may take an extra 2 days due to additional checks at FedEx.*

Unfortunately we can not ship to Northern Ireland, Scottish Highlands or Islands.

Order Processing

Orders placed before 2 PM on business days are typically processed and shipped the same day or early the folloing day. Orders placed after 2 PM, on weekends, or on holidays will be processed with 2 business days.

International Shipping

We do not ship internationally.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order's progress until it arrives at your door.

Address Accuracy

Please ensure that your shipping address is complete and accurate. GreaseApe is not responsible for delays or delivery failures resulting from incorrect or incomplete address information. If you need to make changes to your shipping address, please contact us as soon as possible.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your products in perfect condition.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at sales@grease-ape.com or 01980 888 888. We’re here to help!

Stockist Accounts

Who can open a GreaseApe B2B account?
Our B2B accounts are available to shops, trade counters, wholesalers, distributors, mobile tool vans, consumables vans and other businesses purchasing products for resale.

How do I open a B2B account?
Create an account through the GreaseApe B2B website and provide your business details. Once approved, you will be able to view Stockist pricing and place orders online.

How long does B2B account approval take?
Most account applications are reviewed within 24 hours. We may contact you if we need any additional business information.

Can I buy for my own workshop through the B2B website?
The B2B website is primarily designed for businesses purchasing products for resale. Businesses buying for their own use can buy through the main GreaseApe website. https://www.grease-ape.com/

Why can’t I see the prices?
Pricing is only visible to approved B2B customers. Log in to your account or apply for a B2B account to view Wholesale prices.

Pricing

Do your prices include VAT?
prices are displayed excluding VAT unless stated otherwise. VAT will be added during checkout.

Is there a minimum order value?
There is no minimum order value unless a specific product or offer states otherwise.

Do you provide recommended retail prices?
Yes. Recommended retail prices are shown next to most products with a line through. This is to help you understand the potential resale value of each product.

Do you offer bulk-buy discounts?
Yes. Selected products are available with quantity discounts, multipack pricing or special stockist offers. If there is anything specific you need to buy in bulk let us know and we can discuss wholesale pricing.

Products

Which products should I stock first?
Our Best-Selling Shop Products and Best-Selling Van Products collections are strong starting points. They include popular lines with broad trade appeal and repeat-sales potential.

Do you add new products regularly?
Yes. We continue to expand the range based on customer demand, sales performance and opportunities within the automotive, engineering and workshop markets.

Are GreaseApe products suitable for professional use?
Yes. The range is designed for automotive, engineering, agricultural, maintenance, marine and professional trade customers.

Ordering

How do I place a trade order?
Log in to your approved account, add products to your basket and complete your order through the B2B checkout.

Can I order by phone or email?
Contact the GreaseApe team if you need help placing an order or would prefer to discuss your requirements directly.

01980 888 888

sales@grease-ape.com

Can I request a quote for a large order?
Yes. Contact us for larger orders, wholesale quantities or tailored product requirements.

Delivery

Where do you deliver?
We deliver to business addresses across the UK. Contact us before ordering if you require delivery outside mainland UK.

Shipping Policy

How much does delivery cost?
Delivery charges depend on the order value, product type and delivery location. The applicable charge will be shown during checkout.

Do you offer free delivery?
Free delivery for orders over £100 + VAT

How quickly will my order arrive?
Delivery between 2-4 Days

Can you deliver directly to multiple branches?
Yes, simply change the delivery address at checkout.

Can I collect my order?
Yes, you can collect from our Salisbury warehouse.

GreaseApe, The Pump House, Unit 7, Old Malthouse Lane, Salisbury, Wiltshire, SP4 6DR, United Kingdom

Stockists and Resellers

Do I need to stock the entire GreaseApe range?
No. You can choose the products and quantities that best suit your business and customers.

Can you recommend a starter range?
Yes. We can recommend a product selection based on whether you operate a shop, trade counter, mobile van, wholesale business or online store.

Do you offer exclusive stockist areas?
Territorial opportunities may be available depending on location.

Can wholesalers purchase from GreaseApe?
Yes. We welcome enquiries from wholesalers and distributors looking to add GreaseApe products to their range.

Sales and Marketing Support

Do you provide product images and descriptions?
Marketing materials are available to approved stockists, including product images, descriptions and supporting sales information.

Do you provide point-of-sale materials?
Point-of-sale materials is available for selected products, promotions and stockist packages.

Do you provide product training?
We can provide product information and sales guidance to help your team confidently explain and recommend the range.

How can I increase sales of GreaseApe products?
Display products near related tools and parts, keep prices clearly visible and focus on the problem each product solves. Regularly used consumables also work well near counters and other high-traffic areas.

Payments

Do you offer credit accounts?
Credit terms may be available to approved customers following account checks and a period of successful trading.

Returns and Problems

Can I return unwanted products?
Returns are handled in line with our B2B terms and conditions. Contact us before returning any products.

What should I do if my order arrives damaged?
Contact us as soon as possible with your order details and photographs of the damaged product or packaging.

What happens if an item is missing from my order?
Contact our team with your order number and details of the missing item so we can investigate.

What happens if a product is out of stock?
The website will show current availability where possible. You may be able to order an alternative product or wait until the item is restocked.

Who should I contact if I need help?
Contact the GreaseApe team via phone 01980 888 888 or email sales@grease-ape.com